Company Information
CSi Complete is a provider of customer satisfaction indexing to collision repair,
claims and other service industries. CSi Complete is a division of WIMCO located in Plain City (Columbus area) Ohio.
With 11 years experience, the company has completed millions of surveys, has made millions of calls for thousands of customers across the United States
and Canada. With experience in survey development, reporting and our on site call center we are well positioned to provide customer satisfaction programs
to a wide range of clients.
Call us today to see how we can help your business grow!
WIMCO has several additional core areas of competency that include pharmaceutical sales, computer based training sales to ISPs, and market research.
WIMCO and CSi Complete have clients in all 50 states and Canada.
Douglas A. Webb is founder and President and has been operating in the Columbus, Ohio area since 1994. Douglas Webb, Bonnie Webb, John Webb, Erich Keller, Ken Oshida, and David Merrell make up the executive management team of the company.
Doug Webb has over 30 years national and international marketing experience, heading up the Eli Lilly Benelux (Belgium, Luxembourg, and Netherlands) and German
affiliates in the late 70's and early 80's. He moved on to Vice-President, Marketing and Sales at Roxane Laboratories in Columbus for seven years in the late 80's
to 90's before starting Webb Interactive Marketing WIMCO with Bonnie Webb in 1994.
Bonnie Webb was telemarketing manager at Roxane Labs for six years and has more than 15 years experience in telemarketing and call center management and operations.
As Executive Vice President, she oversees operations on various projects including CSI and interacts closely with Erich Keller and other floor and shift managers to ensure quality training, hiring, and call procedures.
Erich Keller is our Vice President of Sales and has eleven years telemarketing, direct sales and management experience. His focus is on implementation at the repair facility level, including managing our inside sales team.
John Webb is Senior Vice President, Marketing and New Business Development. He joined the team in 1995. With prior experience in sales, marketing and publishing he oversees most of the company marketing efforts. He is responsible
for account management, new business development, advertising and public relations, trade show and industry involvement on all levels, and CSI sales efforts.
Ken Oshida is Vice President of Operations and has worked with the company for over ten years. He is an invaluable resource for report generation, programming, and service related questions centered on our technologies.
David Merrell has been involved in the collision and auto physical damage industry for over six years with a background in estimating and claims technologies. He assumes the role of Vice President of Strategic Initiatives and
is responsible for many insurance related opportunities as well as product definition and strategic relationships.
Good business relationships are built on trust and understanding. As a potential
vendor, our first responsibility to you is to understand your business objectives and
then determine how we can be a valuable asset promoting your long-term growth. In all
of our business units we strive to adhere to the following principles:
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