Latest Technology

Our facility handles the most sophisticated telephony platform. It includes a fully digital telephone system with wav technology. The award-winning system by Inter-Tel provides the following:

• Records all calls and gives us the ability to send you those calls over the Internet in .wav files
• Ability to "dial in" and monitor calls from anywhere in the United States
• Competitive Dialer designed from start to finish for our needs
• Ability to handle inbound hunt groups for special projects
• Server based phone and voice mail
• Web Server Gateway with call backs, real-time chat and voice-over-the-net to online users
• IVR, a programmable voice response system with ODBC database connectivity and text to speech capability
• ACD, automatic call distributor capable of handling any number call queues
• Fax Server with broadcast fax

Our databases are housed in the industries best servers and secured by the latest in firewall technology. We are continually updating this portion of our business to ensure safety of data and efficiency in reporting. The following are attributes of our database structure and security:

• Housed in SQL Server, displayed and managed in Access and ASP (Active Server Pages)
• RO processing capacity of 230,000 per month
• Electronic file transfer; FTP, EMail, and Internet
• Digital Reporting in PDF, Internet, and EMail

We are constantly developing and updating our online Report Product to meet industry standards and your needs. Our latest version offers the following exciting features:

• 128 bit Online Report encryption with password protection
• Online Reports constructed with ASP
• Quick links to important information
• Instance linkage to a CSi Complete Representative