Collision Survey
This is ____ calling from the CSi Complete program on behalf of (shop). I have a few follow-up questions for you regarding your recent repair.
1. Were you satisfied with
the way you were greeted when you first arrived at the repair center?
2. Were you satisfied with the quality of the repair?
A. Body
B. Paint
C. Mechanical
D. Detail
3. Were you satisfied with the cleanliness of the vehicle?
4. Were you satisfied with the way you were treated by the service
representative?
5. Were you kept adequately informed during the repair process?
6. Was your vehicle ready when promised?
7. After the repair, was it necessary to return the vehicle for additional
work?
8. As a result of this experience, would you refer the shop to family and
friends?
9. On a scale of 1-10, 10 being the highest, how would you rate your experience
with the shop?
10. Were you satisfied with the way the insurance company handled your claim?
11. As a result of this experience, would you recommend the insurance company
to family and friends?
12. On a scale of 1-10, 10 being the highest, how would you rate your
experience with the insurance company?
How did you select the shop?
Thank you very much for your time and have a great day!