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ABC Company |
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John Doe |
1. Greeted |
YES |
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RO: 52932 |
Repeat Customer |
2. Quality - Body |
YES |
Mike |
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H: 6141234567 |
W: 6147654321 |
-Paint |
YES |
Joe |
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504 |
Customer Pay |
-Mech |
NO |
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Transmission. No coolant in car so it over-heated. |
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Year/Make: |
2004 Nova |
-Detail |
YES |
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HotSheet? |
2/8/2006 |
-Cleanliness |
YES |
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Last Call? |
2/7/2006 |
4. Service |
YES |
Bob |
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5. Communication |
YES |
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6. On Time |
NO |
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Not informed-repairs not fixed. |
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7. 2nd Return Visit |
NO |
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8. Refer Shop |
YES |
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9. Refer Shop 1-10 |
10 |
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10. Handle Claim |
YES |
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11. Rec
Ins. |
YES |
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12. Rec
Ins. 1-10 |
10 |
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Claimant |
NO |
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