CSi Complete is a market research company that services the automotive industry. Our main
product and service is customer satisfaction indexing, but we also have comprehensive market
research capabilities available to all automotive industry segments. Here are some examples of
our market research applications in the automotive industry:
For an Insurance Company
- Total Loss Study- research to policyholders of total losses on customer service, settlement
amount and practices.
- Labor Rate Study- to repair facilities to determine prevailing rates in the industry.
For a Paint Manufacturer
- CSI on the effectiveness of their sales and customer service personnel
- Market research on repair facilities to obtain competitive information and leads
- For a Multi-Line Distributor of Paints and Refinish Products
For an Information Provider
- Surveys on outside sales and support personnel nationwide
- CSI on call center settlement support personnel
- Surveying body shops on their effectiveness nationwide
Whether you want to measure sales, customer service, policyholder perception, or collect
information of any kind, we have the ability to set up a program to suit your needs. For
information,
e-mail John Webb or call 800-343-0641.104
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