CSi Complete is a proven program specifically designed to increase customer satisfaction,
loyalty, referrals, and profits. We help repair facilities by:
- Increasing repeat and referral business
- Giving owners and managers credible documentation to market the company to other businesses
- Providing useful information for advertising and public relations opportunities
- Increasing productivity within the business by providing management and coaching tools
Click Here to view CSi Complete Survey
CSi Complete is an investment in long-term business profitability!
The CSi Complete program obtains feedback directly from your customers in a timely
manner. Customers appreciate companies who take time to make sure they are satisfied
with their experience. This drives loyalty and referrals. Our list penetration on our
phone contacts normally tops 70%. The survey is less than two minutes long but provides
you with tremendously valuable information.
In the event there is a problem or concern, our "Hot Sheet" system is immediately
activated. This is an electronic (email or fax) alert to you detailing the customer comments. From this, you
can become pro-actively involved in problem resolution.
As a CSi Complete customer, you will receive monthly reports that are ideal for
marketing purposes. The reports are professional yet colorful. Use them to increase
sales by:
Help close estimates by showing or displaying to potential customers
Demonstrate and document quality to DRP's or potential DRP's
Use in sales calls to local dealerships
Make a personal visit to your local insurance agents with the report
The CSi Complete program is also designed to help
you internally. We give body technicians, paint technicians and service writers their
own personal CSI scores. The shop also gets an overall score, and there are trend reports
for the month and the year so you can do comparisons. There is also a report available
that shows the average of what other shops did nationally. A few of the ways to use
CSi Complete to manage:
Create bonus and incentive plans based on CSI
Promote friendly competition between employees and shops
Use CSI scores and customer comments in coaching and performance review sessions
An important key of market research is the ability to effectively and efficiently communicate
the results with customers. The reports we deliver are packed with great information, but the
key is that they are user-friendly and actionable. We want to help you improve your business and
profits! The method of delivery is also important, and we have several for you to choose from:
Data Transfer
Some customers have their own internal resources from which to run reports, and therefore only
require the data be returned to them in its' new form. Other companies want to store the data
on their own servers for a historical record of what they have done, or for future use. In
either case, a monthly or quarterly data transfer is available. Data transfers are done
electronically, typically in spreadsheet format. We can also set up and FTP site to securely
transmit data. There is a per element or administrative fee, depending on the account.
Hard Copy Reports
Our CSi Complete report started in hard copy and is still a favorite form of delivery. The
reports are colorful and useful, and typically mailed out on a monthly basis.
PDF Reports
Our PDF reports are identical in look to the hard copy reports, however they are sent via e-mail
to a specific address. The recipient then has the option of storing the information on a hard
drive, e-mailing it to others within the organization, business partners or potential business
partners, or printing it out.
CSi Complete Online Reports
Reports are available online and are password protected and 128 bit encrypted for maximum
security. The look of the online reports is slightly different due to the need to make it
functional for a variety of customer computer capabilities, but the same information is presented.
Multi-level functionality with the ability to customize access per user is offered. Historical
data is also available.
CSi Complete CD ROM
For customers with a variety of reports in different markets, it may be useful to collect a library of
all reports that have been produced on a monthly basis in one place. We can burn everything
onto a CD ROM for these customers.
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